Privacy Policy

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1) What information we collect

You can visit our website without sharing personal details. If you contact us, book a call, or start services, we may collect information such as:

• Your name

• Email address and phone number

• General location (e.g., city or nearest intersection) so we can confirm service area

• The details you choose to share about your situation (for example, goals, concerns, preferred settings like home/school/community)

• Funding or payment information (only if services begin)

A note about sensitive details:
Sometimes families share health-related or disability-related information to help us understand what support might be helpful. We only collect what’s needed for your inquiry or services, and we keep that information confidential.

2) Why we collect it (how we use it)

We use your information to:

• Respond to your message and answer questions

• Schedule and provide complimentary calls

• Confirm fit, service area, and next steps

• Provide ABA services and caregiver support (if you choose to proceed)

• Communicate about appointments, resources, or service updates

• Support conversations about funding options (such as the Ontario Autism Program), when requested

• Maintain appropriate records in line with professional obligations

We do not sell your personal information.

3) Website analytics + cookies (the simple version)

Like most websites, ours may collect basic information to understand what’s working and improve the site (for example, which pages are visited most often). This may include:

• IP address (in general/limited form)

• Device and browser type

• Pages visited and time spent on the site

If we use tools like analytics or tracking pixels, they’re used to help us understand website performance and marketing effectiveness — not to identify you personally.

You can adjust cookie settings in your browser at any time.

4) Booking forms, email, and communication

When you fill out a form or email us, we use the information you provide to respond and support next steps. We aim to keep communications professional and privacy-respecting.

If you ever want us to avoid a certain communication method (ex: phone vs email), just tell us.

5) Minors + consent

Our services often involve children and youth. A parent/guardian (or legally authorized decision-maker) typically provides consent and shares information on their behalf.

When appropriate, we also consider the young person’s comfort and involvement in the process in a respectful, age-appropriate way.

6) How we share information (limited + with consent)

We only share personal information when it’s necessary and appropriate:

• With your consent, for example if you ask us to collaborate with a school, camp, or another provider

• With trusted tools that support operations (like secure website/booking platforms), only as needed

• If required by law or professional/regulatory obligations

We do not share personal information for third-party marketing.

7) Funding conversations (including OAP)

If you ask us about funding (including OAP), we may collect basic information to understand where you’re at (for example: exploring, waiting, approved, planning use of funds). We use this information to support the conversation and guide next steps — not to pressure you into services.

A complimentary call can help you understand options, with no obligation to continue.

8) How we protect your information

We take reasonable steps to protect personal information, including:

• Limiting access to only the people who need it

• Using secure, password-protected systems

• Using secure storage and documentation practices

• Maintaining professional confidentiality standards

No system is perfect, but we work hard to keep information safe and handle it responsibly.

9) Your choices and rights

You can ask to:

• Access the personal information we have about you

• Correct or update information

• Withdraw consent (where applicable, noting that some records may need to be retained for legal/professional reasons)

To make a request, contact us using the details below.

10) Important note: Website info is not medical advice

Information on this website is provided for general education. It isn’t medical, psychological, or legal advice, and it isn’t a substitute for individualized assessment.

If you need urgent support or safety-related help, please contact local emergency services or the appropriate crisis supports in your area.

11) Third-party links

Our website may include links to other websites (for example, resources). We’re not responsible for the privacy practices of external sites, so we recommend reviewing their policies if you choose to visit them.

12) Contact us

If you have questions about privacy or want to request access/corrections:

Shaping Growth ABA
Email: info@shapinggrowthaba.com
Service Areas: Simcoe County + Greater Toronto Area (Ontario)

13) Updates to this policy

We may update this Privacy Policy occasionally. If we do, we’ll post the updated version here and adjust the effective date.